Helpful Information
Billing & Insurance
We are In-Network with several insurance providers such as:
TriWest/VA
Tricare West
Tricare East
Medicare (HI, CA, SC, FL)
Medicaid (selected plans)
Insurance coverage is based on your specific insurance plan. Some plans that cover speech or occupational therapy often only cover therapy services if they are related to accidents, illnesses, or injuries. Some plans frequently do not include services for developmental delays.
Not sure if you have coverage for therapy services?
To find out if your insurance benefits or policy covers our services, please give us a call at 831-309-2101 or send us a fax with your insurance information at 877-215-7951. We will do our best to check for coverage of insurance benefits, referral or authorization before your scheduled appointment. Please note that we do not provide courtesy billing for out-of-network insurance.
The No Surprises Billing Act of 2022 allows you to know the approximate expenses for your healthcare. We provide Good Faith estimates for out of pocket costs for scheduled private pay clients in a timely manner. For more information on good faith estimates, visit https://www.cms.gov/nosurprises.
Referrals
Download our referral form here, ask your doctor to fill it out and fax it to us OR ask your doctor to fax a referral directly to us at 877-215-7951.
After we receive the referral, we will call you to schedule an evaluation & send the New Client Intake Paperwork via email and text.
For teletherapy (virtual) services, you will receive a Zoom link to log in with from your personal desktop or laptop at the time of your scheduled appointment.
Frequently Asked Questions
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What if my insurance doesn't cover therapy services?
We offer convenient debit and credit card payment options for insurance copays, private/self pay patients and non covered therapy services. We do not offer courtesy billing for out-of-network insurance.
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Why is there a waiting list for services?
Unfortunately, there is currently a national shortage of speech-language pathologists (SLPs) because of limited openings in SLP graduate programs, increased speech delays from the COVID-19 pandemic and hiring challenges, including insurance related timelines. We understand that getting help quickly is essential and we do our best to keep our waiting list as short as possible.
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What is Teletherapy and what do I need for the evaluation and therapy?
Teletherapy is a virtual (online) therapy option that provides a way for our clients to receive therapy services from the comfort of their home environment. Research studies have proven teletherapy to be as effective as in-person therapy.
The technical requirements include: a personal desktop or laptop with a webcam and microphone, and strong, reliable internet connection.
We use Zoom as our secure platform, covered under Zoom’s Business Associate Agreement.
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How should I prepare for a teletherapy based sessions?
Allow for Extra Time to Prepare-Try to log in about 5-10 minutes early to test out the Zoom link we emailed and make sure you have a good Wi-Fi connection and the microphone and video settings are working well.
Find a Good Spot Without Distractions-and a desk or table. Designate a quiet area with a desk or table and comfortable seating or chair that allows for both feet to touch the ground. Please turn off any electronics, TVs, and/or music players that may be distracting.
Be Available & Close By-It may be necessary for a parent/caregiver/older sibling (at least 13 years of age) to be available during the duration of the session with preschoolers or clients who may need more support for attention or assistance with the laptop, desktop, and/or Zoom settings.
Find/Share a Favorite Toy or Special Activity-Paper, bubbles, crayons, playdoh or your child’s favorite toy can be good motivators. Feel free to ask your therapist if they would like to participate with that activity/toy toy/activity before your next scheduled therapy session.
Have a Visual Schedule, Take Breaks and Have Fun!-We encourage for our clients to take breaks as needed to stay focused, engaged and have fun! Visual schedules can help our clients transition or switch over from school time to therapy time.
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Where can I find more information about teletherapy?
Still have questions?
Contact us and we will be happy to answer your questions!